CA12: Communication Skills

This course equips learners with the essential knowledge and practical skills required to communicate effectively in academic, professional, and business environments. It focuses on developing verbal, non-verbal, written, and digital communication skills while emphasizing interpersonal relationships, teamwork, public speaking, business correspondence, and professional etiquette. The course prepares learners to communicate with confidence, professionalism, and ethical responsibility in diverse workplace settings.

Key Topics Covered

• Introduction to Communication
• Communication Process and Models
• Verbal and Non-Verbal Communication
• Listening and Feedback Skills
• Interpersonal Communication
• Business Correspondence
• Report Writing
• Oral Presentations and Public Speaking
• Meetings and Professional Communication
• Negotiation and Conflict Resolution
• Digital Communication
• Cross-Cultural Communication
• Customer Relations
• Professional Etiquette
• Ethics in Communication